Scope of application

The following general terms and conditions apply to all legal transactions of the coaching/seminar organiser under this contract with its contractual partner, hereinafter referred to as “Participant” (you).

Amendments to these terms and conditions will be communicated to the participant in writing.

They shall be deemed approved if the participant does not object in text form. The participant must send the objection to the organiser within two weeks of notification of the changes.

• The legal transactions can be concluded in person, via messenger, by e-mail, in the initial consultation or via the website.

• The language available for the conclusion of the contract is exclusively German.

Translations into other languages are for information purposes only. The German text has

priority in the event of any differences in language.

• These GTC apply exclusively. Conflicting or deviating from these GTC

Conditions that are used are not recognised by us, unless we have expressly agreed to their validity in writing or in text form.

2. Subject matter of the contract

2.1 The organiser offers coaching events, workshops and seminars online and offline. A precise description and list of the services offered will be announced by the organiser, among other things, in its business premises, on its website and in other media used by it.

2.2 The subject of the contract may be the following services (whereby the list is not exhaustive):

• 1:1 coaching
• Mentoring
• Group coaching
• Online courses (accompanied and unaccompanied)
• Workshops
• Webinars
• Work instructions/worksheets

All offers on the Internet are non-binding and do not constitute a legally binding offer for the conclusion of a contract.

3. Conclusion of the contract

3.1 The following applies to bookings of coachings, mentorings and seminars that are made verbally, by e-mail, via a messenger service, via our contact form or the website: In the case of coaching or mentoring, the preparatory initial consultation between the organiser and the participant forms the basis for the consulting service. You contact us via e-mail or a messenger service or book your free initial consultation via our contact form, our calendar or by e-mail.

• In the initial consultation, we clarify whether our offer is suitable for you and your request. The initial consultation usually lasts 15 to 30 minutes and takes place via Zoom.
• Offer: By booking, you are bindingly offering us the conclusion of a contract.
• Acceptance: The contract between us and you comes into effect with the receipt of our confirmation e-mail by you.
• Payment by bank transfer is available as a payment option. You will receive an invoice from us by e-mail and transfer the specified amount to our account. The entire invoice amount is due immediately upon commissioning or in accordance with the agreed instalment payment agreement with us. As soon as your (partial) payment has been received, you are entitled to our corresponding consideration.

4. Contract duration and remuneration

4.1 The contract begins and ends at the specifically and individually agreed time.

4.2 Terms of payment: The participation fee for the respective service is based on the organiser’s current price list at the time the contract is concluded. The participant can fulfil his payment obligation by bank transfer, invoice or PayPal.

PayPal: by selecting the PayPal payment method and confirming “Buy Now”, you will be redirected to the PayPal login page. After successful registration, your address and account data stored with PayPal will be displayed. Payment processing is carried out via PayPal in accordance with their terms and conditions. The service is provided by PayPal (Europe) S.àr.l.et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: PayPal), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.

4.3 All payments are due immediately after invoicing without any deductions.

4.4 Cash expenses and special costs incurred by the organiser at the express request of the participant shall be charged after separate agreement.

4.5 All services provided by the organiser are inclusive of the statutory value added tax of currently 19%.

5. Scope of services and services not used

5.1 The scope of services is based on the respective contract between the organiser and the participant.

5.2 If individual services are not used by a participant, the organiser reserves the right to invoice the entire participation fee nevertheless. In the event of illness or force majeure, the organiser will not invoice the agreed service.

6. General terms and conditions of participation

6.1 The participant acts in breach of contract if, despite a warning, he persistently disrupts the event or if he behaves to a considerable extent contrary to good morals, so that a smooth running of the event cannot be guaranteed. In this case, the organiser reserves the right to exclude the participant from the event. The organiser reserves the right to invoice the participation fee.

The participant remains free to prove that the expense was lower.

6.2 The seminar leader/coach/trainer is authorised to issue instructions to the participants for the duration and within the scope of the event.

6.3 The participants undertake not to be under the influence of alcohol or other intoxicants that may impair their ability to react and their physical condition. In the event of violations of this, the organiser is entitled to exclude the participant from the event.

6.4 Before the event, the trainer/coach/seminar leader of the organiser must be informed of health problems and any illnesses so that the participant in question can be protected from harm as best as possible.

6.5 In the event of recognisable health problems, the organiser is entitled to exclude the participant in question from the event. The organiser reserves the right to invoice the participation fee on a pro rata basis. The participant remains free to prove that the expense was lower.

6.6 Own provision of suitable IT infrastructure and software

As a customer, you are responsible for providing and ensuring an Internet connection (hardware, telecommunications connections, etc.) and the other technical equipment and software required to use our online offers (in particular web browsers and PDF programmes such as AcrobatReader®, Zoom) yourself and at your own expense and risk.

6.7 General information from Maike July

(1) The products, in particular the coachings and mentorings, are based on cooperation.

(2) Participation requires a willingness to learn on your own responsibility. We cannot promise any specific success for these processes. We are merely process facilitators and provide assistance and guidance. The implementation and the making of decisions are your sole responsibility.

7. Confidentiality obligations of both parties

We undertake to maintain strict confidentiality regarding all confidential information from you during the term of the collaboration and also after its termination, and to use it vis-à-vis third parties only with your prior written consent.

You are also obliged to maintain strict confidentiality regarding all information to be treated as confidential that you become aware of in the course of the collaboration and to use it vis-à-vis third parties only with our prior written consent. This also applies to all documents that you receive from us in the course of the collaboration or to which you have access.

You are aware of the fact that all information that you receive during our collaboration about the manner in which we provide our services (ideas, concepts and operating experience (know-how) developed by us) and that must be kept secret due to legal regulations or the nature of the matter is subject to trade secrecy. For this reason, you undertake to maintain trade secrecy and to maintain strict confidentiality regarding the aforementioned information.

The obligation to maintain confidentiality shall continue to apply beyond the end of our collaboration.

Information that is

• was already known to the other party prior to the confidentiality obligation; or
• was developed independently; or
• was or is publicly accessible upon receipt of information or subsequently became publicly accessible without the fault of the other party.

7.6 An appropriate contractual penalty shall be due for each breach of the obligation to maintain confidentiality.

7.7 In group programmes, the obligation to maintain confidentiality also applies to confidential information of the other participants that you learn about them in the course of the programme.

8. Liability for content

8.1 In our products, we show patterns and courses of action and, if necessary, provide general recommendations for action. However, the responsibility for implementation and the making of decisions lies solely with you.

8.2 The files and documents provided by us are samples that you must adapt to your needs within the permissible scope. No liability is assumed for the completeness and topicality of these samples.

8.3 We reserve the right to optimise and adapt the content at any time.

9. Limitation of liability

9.1 We shall be liable for intent and gross negligence. Furthermore, we shall be liable for the negligent breach of obligations, the fulfilment of which is essential for the proper performance of the contract, the breach of which endangers the achievement of the purpose of the contract and on the observance of which you may regularly rely. In the latter case, however, we shall only be liable for the foreseeable damage typical of the contract. We shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

The above exclusions of liability shall not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.

9.2 Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times according to the current state of the art. We shall not be liable in this respect for the constant and uninterrupted availability of the offer. Should we carry out maintenance on our sites, systems, etc., we will announce regular maintenance windows in good time.

9.3 All of the aforementioned limitations of liability shall also apply to our vicarious agents.

10. Other provisions

10.1 The terms and conditions written here are complete and conclusive. Amendments and supplements to these terms and conditions must be made in writing in order to avoid ambiguities or disputes between us regarding the respectively agreed content of the contract – whereby e-mail (text form) is sufficient.

10.2 If, as a consumer, you had your domicile or habitual residence in Germany when the contract was concluded and have either moved it out of Germany at the time the action was brought by us or your domicile or habitual residence is unknown at this time, the place of jurisdiction for all disputes shall be Düsseldorf. For entrepreneurs, the place of jurisdiction for all disputes is Düsseldorf.

10.3 Should individual provisions of this contract be or become invalid, this shall not affect the remainder of the contract. The scope of services agreed in the provision shall then be adjusted to the legally permissible extent.

Version 1, as of August 2023